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| Policies
Operation Hours
Our internet site is open 24 hours a day and features live help during normal
business hours and some nights.
Our store hours are Monday-Friday 8:30am-6pm.
Saturday hours are 10 am to 3 pm. All hours are EST.
Sunday we are closed but you can call as we might be in after Church
for a few hours.
Our phone support hours are Monday- Saturday 9am-5pm EST. You may
contact us anytime via email at support@atlantahobby.com. We respond
to emails 7 days a week and are very fast on the keyboard. If you
are in Atlanta please stop by to visit us.
Atlantahobby.com
6150 Parkway North Dr
Cumming, GA 30040
678-513-4450
Click
here to see a map and directions to our location.
Your Safe Shopping is Guaranteed!
You are 100% protected against credit card fraud when you shop online
at Atlantahobby.com. If, after reading this information, you are
still uncomfortable, please order via phone 678-513-4450 or Fax
us your order to 678-513-4510.
Atlantahobby.com utilizes SSL (Secure Socket Layer) Technology. Secure socket layers encrypt credit card information so it can't be read by anyone.
Payment Options
You will not be charged sales tax if you ship your order outside
of Georgia.
We accept Visa, Mastercard, American Express, Discover, and PayPal online and Cashiers Checks/Money ordersvia mail.
Interational orders are by PayPal only. Please see our international instructions below as you will need to
Email us for ordering information prior to making a purchase. Note that your credit card is charged at the time your
order is placed even for out of stock items. This is to guarantee you a "delivery slot" so you will be assured
delivery of the item (in the order we received the order) once we receive it. Our inventory is replenished daily and if an item is out of stock you should receive
it shortly unless there are external factors present.
Product Availability
Please note that that demand for an item can have an effect on our inventory
and for this reason the stock status shown online could be dated. Our shipping times are calculated from the
time your merchandise leaves the Atlantahobby.com warehouse. Packages are usually shipped from our warehouse
within 24 hours of your order being placed. This would however be delayed if an order were placed over
the weekend or during a holiday. We pick orders each day early in the morning eastern time so please make your
orders and arrangements accordingly especially if you're on the west coast.
Shipping Times And Rate Information
We offer many shipping options:
Ground (3-7 Business Days)
3 Day (3 Business Days)
2nd Day Air (2 Business Days)
Next Day Air (by the end of
1 Business Day)
Next Day Air Sat. Delivery (By Appointment, see below)
International Global EMS(4-7 Day Delivery, w tracking)
International Economy (10-15 Day Delivery, no tracking)
Shipping Rates
Are calculated based on the price, weight and destination of your order. You can see your shipping charge during the order process before you place your order. The shipping method you choose takes effect if the product is available and on the day we ship. We try to ship the same day your order is received but with the volume of shipments we make we can only promise to ship in stock items within 48 hours. For example, you choose "Next Day Air", your order will ship via Next Day Air when the product is available in our warehouse to ship. If you order next day air and we ship on a Friday your product will arrive on Monday. We do not ship next day air Sat. delivery unless you call and approve of the charges as Sat delivery is quite high.
International Orders
To read more on how to process and international
transaction please clicking
here.
Atlantahobby.com ships within the United States, and most other countries of the world. Customers shipping outside the United States are required to email us prior to ordering for current shipping prices as the shopping cart will not calculate shipping correctly. Note that you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
Additionally, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Please note that we are required by law to accurately list both the contents of the package, and list the customs value of the package as the amount you paid for the order. Do not ask us to undervalue your shipment on the customs forms as this is against US law.
If you either refuse the shipment or refuse payment of any
customs charges, we reserve the right to either bill your credit
card
and or deduct the return shipping charges from any credit you
may receive.
In addition, you are responsible for return shipping charges
of any item(s) not allowed to be imported to your country.
Special Notes:
Atlantahobby.com will not ship to any address other than the cardholder's billing address. We will only ship to the billing address and no alternate shipping address. Additional processing will be required for International orders. Atlantahobby.com does not Ship to Hotels, Motels or temporary residences and reserves the right to not ship at all.
Approved Shipping Companies:
Atlantahobby.com reserves the right to choose the most effective form of shipping for your package. We only use couriers that have a tracking system or a delivery confirmation system. For example, FedEx and UPS, you will be able to go to their respective websites (www.fedex.com or www.ups.com) and track your package. For USPS, a "Delivery Confirmation Number" is issued, which will only allow customers to see when the order has shipped and when it has been delivered. At this time, this system is not capable of tracking the package like the other couriers mentioned, but you can visit their website for this information (www.usps.com). NOTE IF YOU CHOOSE USPS FOR A SHIPPING METHOD, YOU ASSUME RESPONSIBILITY FOR THE SHIPMENT AS THERE IS NO WAY TO TRACK THE PACKAGE SO ONCE ONCE THE CONFIRMATION # SHOWS THE ORDER IS INROUTE IT BELONGS TO YOU.
Order Information:
Atlantahobby.com wants to keep you as informed as possible and
will send you emails regarding the status of your order. You will
receive emails in the following order and/if your order consists
of these issues:
1. You will automatically be sent an email order confirmation shortly after you submit your order. If you have not received this email in 15 min after placing your order check your SPAM folder or you could have entered an incorrect email address. Please call us at 678-513-4450 to verify that the order has been placed or the correct email address was entered.
3. Once your order has shipped, you will be emailed a tracking
number (FedEx or UPS) or a Delivery Confirmation Number (USPS).
Return Policy
Atlantahobby.com wants you to be completely satisfied with your purchase. Our return policy is simple; we will accept any items ordered from Atlantahobby.com within 10 days of receipt if the following conditions are met:
Item(s) cannot be used and must remain in original packaging. Any form of assembly, painting or alteration of any material is considered to be used and non-returnable. If the item meets these requirements, a full refund, minus shipping cost will be refunded to the billing party. If your item has been opened and you simply do not like the item(s), ordered the wrong item(s), or it just wasn't what you expected, a refund can be issued, minus shipping cost and a 10% restocking fee as we are no longer able to sell the product as new. Again the item must be in brand new condition.
If your item has been damaged in shipping, refuse the package if possible. If you have already accepted the item and realized the item has been damaged after you have opened the package, please contact Atlantahobby.com immediately and either a call tag will be issued or the item replaced. Either way, Atlantahobby.com will replace the items immediately at no cost to you. NOTE THAT AIRPLANES CRASH AND WE HAVE NO CONTROL OVER YOUR FLYING ABILITIES. WE HAVE TEST FLOWN MOST ALL OF THE AIRCRAFT WE CARRY AND THE AIRCRAFT WE CARRY ALL FLY WELL. IF/WHEN YOU CRASH IT DON'T CRY TO US, NO MATTER WHAT THE REASON. WE ARE SORRY BUT THAT IS JUST THE NATURE OF THE GAME REGARDING AIRCRAFT.
If your item(s) contains defective or missing parts, please contact
us immediately. In most cases, the manufacturer has requested
that the customer contact them directly, especially if the defect is found after the item(s) has been used. If you choose to not contact the manufacturer and wish to return the item(s) to Atlantahobby.com, a refund can be issued, minus shipping cost and a 10% restocking fee.
To initiate a return, please call 678-513-4450 or email
support@Atlantahobby.com
with an explanation for the return. Atlantahobby.com will issue
you an RMA (Return Merchandise
Authorization) number
that will need to be written on the shipping box. Atlantahobby.com
will NOT accept any returns without an RMA number marked
on the outside of the shipping box. You are entirely responsible
for
return shipping costs as well as items lost in transit,
so we recommend
you use a shipper such as FedEx or UPS where the package
can
be tracked and insured. When packing your order for return,
please be sure all the original packing material and instruction
papers
and/or manuals are included. We will be unable to process
your return if parts are missing, or if items are not packed
properly
to avoid damage to products and their boxes and/or packages.
Final
approval of any refund amount is based on final inspection
from Atlantahobby.com.
Coupons
Occasionally Atlantahobby.com may offer coupons and discounts,
which will allow customers to purchase items at additional savings.
These coupons are entered in the coupons field during checkout
on the web site.
Prices & Typographical Errors
In the event a product is listed
at an incorrect price, and or incorrect information due to typographical
error or error in
pricing, coupon or gift certificate errors or misuse and abuse
or incorrect
product information received from our suppliers, we shall have
the right to refuse or cancel any orders placed under these conditions.
We shall have the right to refuse or cancel any such orders and
correct any disparities whether or not the order has been confirmed
and your credit card has been charged. If your credit card has
already been charged for the purchase and your order is canceled,
we shall immediately issue a credit to your credit card account
in the amount of the charge. We reserve the right to refuse any
order. Prices and policies are subject to change without prior
notice. All of our images and text on this site are the property
of Atlantahobby.com or are being used with permission.
TERMS
OF USE AND DISCLAIMERS
Please read the following terms and conditions before using the
Atlantahobby.com Inc. web site at www.atlantahobby.com.
To provide you with a comfortable environment to shop and check
out our product line, we have created these terms of use. By using
our site, you consent to these terms of use. We reserve the right,
at our sole discretion and from time to time, to change, modify,
add or remove portions of these terms. We suggest that you periodically
check these terms for changes. Your continued use of our site
signifies your consent to our then current terms of use.
Copyrights
Our site and its contents, including without limitation all site
design, text, graphics, logos, buttons, images, audio and video
clips, and the selection and arrangement of all the foregoing
Is the property of Atlantahobby.com Inc. (copyright 2008, of Atlantahobby.com
Inc. All rights reserved.) or our licensors, and is protected
by U.S. and international copyright laws. The content may be used
fore the sole purpose of making a purchase from us, and researching
our product line, and communicating with us. The information contained in
any message and any attachments from us is intended only for the use of the individual or
entity to which it is addressed, and may contain information that is privileged,
confidential and exempt from disclosure under applicable law. If you have received
any message or communication in error, you are prohibited from copying, distributing,
or using the
information in any way. Please contact the sender immediately by return e-mail and delete
the original message.
Any other use of the content, including without
limitation the reproduction, modification, distribution or transmission
is prohibited.
Trademarks
Atlantahobby.com. is a registered trademark. You may not use,
copy, reproduce, republish, upload, post, transmit, distribute,
or modify
these marks in any way without Atlantahobby.com Inc.'s prior
written permission. Their respective owners own other trademarks,
trade
names, and service marks displayed on our web site.
Links
Atlantahobby.com Inc. prohibits the use of Atlantahobby.com
Inc. marks as a "link" on or to any other web site
unless Atlantahobby.com Inc. has approved the link in advance
and in writing
or via Email. Atlantahobby.com Inc. is not responsible for the
content on any linked site or for any link on any linked site.
Atlantahobby.com Inc. Corporation. All Rights Reserved. Unauthorized
commercial use strictly prohibited. For information contact
Atlantahobby.com Inc. at terms@Atlantahobby.com
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