Your Safe Shopping is Guaranteed!
AtlantaHobby.com utilizes SSL (Secure Socket Layer) Technology. Secure socket layers encrypt credit card information so it can't be read. If after reading this information, you are still uncomfortable placing an order online, please order via phone 678-513-4450.
You will not be charged sales tax if you ship your order outside of Georgia.
We accept Visa, Mastercard, American Express, Discover, PayPal online and Cashiers Checks/Money orders via mail. International orders are by PayPal only and only to certified PayPal addresses or via wire transfer. Please see our international instructions below. Note that your credit card is never charged until we ship. Paypal orders are captured immediately due to the way PayPal works.
Our inventory is replenished daily and if an item is out of stock you should receive it shortly unless there are external factors present. Items marked Special Order
are charged immediately and you agree that once ordered cannot be canceled or refunded.
Our stock status is live and updated online every 10-15 min. Of our stock status shows in stock available in 24 hours the product is in the Atlanta warehouse if the stock status shows available in 48 hours the product is in one of our other warehouses and will take an additional day to process. Our shipping times are calculated from the time your merchandise leaves the Atlantahobby.com warehouse. In stock, packages are usually shipped from our warehouse within 24 hours of your order being placed. This would, however, be delayed if an order were placed over the weekend or during a holiday. We pick orders all day starting early in the morning eastern time so please place your orders and arrangements accordingly. Note that USPS picks up early and UPS picks up at 4 PM.
Shipping Times And Rate Information
We offer many shipping options that are displayed during checkout.
Are calculated based on the price, weight, destination, number of boxes and physical size of your order. You can see your shipping charge during the order process before you place your order
. The shipping method you choose takes effect if the product is available on the day we ship. We try to ship the same day your order is received but with the volume of shipments, we make we can only promise to ship in-stock items within 48 hours. For example, you choose "Next Day Air", your order will ship via Next Day Air when the product is available in our warehouse to ship. If you order next day air and we ship on a Friday your product will arrive on Monday. We do not ship next day air Sat. delivery unless you call and approve of the charges as Sat delivery is quite high. We reserve the right to ship using the vendor of our choice. NOTE THAT USPS DOES NOT OFFER ANY INSURANCE. IF YOU CHOOSE USPS IT IS AT YOUR OWN RISK
AtlantaHobby.com ships within the United States, and most other countries of the world. You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. NOTE THAT ONCE WE SHIP AND PROVIDE YOU WITH A TRACKING # THAT YOU BECOME THE OWNER OF THE GOODS AND AGREE THAT WE HAVE FULFILLED OUR OBLIGATIONS FOR THE SHIPMENT.
Additionally, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. We are required by law to accurately list both the contents of the package and list the customs value of the package as the amount you paid for the order. Do not ask us to undervalue your shipment on the customs forms as this is against US law.
If you either refuse the shipment or refuse payment of any customs charges, we reserve the right to either bill your credit card and or deduct the return shipping charges from any credit you may receive. In addition, you are responsible for return shipping charges of any item(s) not allowed to be imported to your country.
AtlantaHobby.com will not ship to any address other than the cardholder's billing address and no alternate shipping address unless it is prearranged. Additional processing will be required for International orders. Atlantahobby.com does not Ship to Hotels, Motels or temporary residences and reserves the right to not ship at all.
Approved Shipping Companies:
AtlantaHobby.com reserves the right to choose the most effective form of shipping for your package. We only use couriers that have a tracking system or a delivery confirmation system. For example, FedEx and UPS. You will be able to go to their respective websites and track your package. For USPS, a "Delivery Confirmation Number" is issued, which will only allow customers to see when the order has shipped and when it has been delivered. At this time the USPS system is not capable of tracking the package like the other couriers mentioned, but you can visit their website for this information (www.usps.com). NOTE IF YOU CHOOSE USPS FOR A SHIPPING METHOD, YOU ASSUME RESPONSIBILITY FOR THE SHIPMENT AS THERE IS NO WAY TO TRACK THE PACKAGE SO ONCE ONCE THE CONFIRMATION # SHOWS THE ORDER IS IN ROUTE IT BELONGS TO YOU.
AtlantaHobby.com wants to keep you as informed as possible and will send you emails regarding the status of your order. You will receive emails in the following order and/if your order consists of these issues:
You will automatically be sent an email order confirmation shortly after you submit your order. If you have not received this email in 15 min after placing your order check your SPAM folder or you could have entered an incorrect email address. If you still can't find the confirmation Email after 30 min please call us at 678-513-4450 to verify that the order has been placed and that you entered the correct email address.
. We will send you a second email "Processed" after your order is pulled from our web-based servers into our shop based computers for
, quality inspection, pack, and shipping. At this time your online order will show as processed.
Once your order has shipped, you will be emailed a tracking number (FedEx or UPS) or a Delivery Confirmation Number (USPS).
AtlantaHobby.com wants you to be completely satisfied with your purchase. Please open the box once your product arrives and check all of the parts. We can not be responsible for missing or damaged parts after 10 days. Our return policy is simple; we will accept any items ordered from Atlanta Hobby within 10 days of receipt if the following conditions are met:
Item(s) cannot be used and must remain in original packaging. Any form of assembly, painting or alteration of any material is considered to be used and non-returnable. If the item meets these requirements, a full refund, minus shipping cost will be refunded. If your item has been opened and you simply do not like the item(s), ordered the wrong item(s), or it just wasn't what you expected, a refund can be issued, minus shipping cost and a 10% restocking fee as we are no longer able to sell the product as new. Again the item must be in brand new condition.
If your item has been damaged in shipping
, refuse the package if possible. If you have already accepted the item and realized the item has been damaged after you have opened the package, please contact Atlantahobby.com immediately and either a call tag will be issued or the item replaced. Either way, Atlantahobby.com will replace the items immediately at no cost to you.
NOTE THAT AIRPLANES AND HELICOPTERS CRASH AND WE HAVE NO CONTROL OVER YOUR ASSEMBLY OR FLYING ABILITIES. WE HAVE TEST FLOWN MOST ALL OF THE AIRCRAFT WE CARRY AND THE AIRCRAFT WE CARRY ALL FLY WELL. IF/WHEN YOU CRASH IT DON'T CRY TO US, NO MATTER WHAT THE REASON. WE ARE SORRY BUT THAT IS JUST THE NATURE OF THE GAME REGARDING AIRCRAFT.
If your item(s) contains defective or missing parts, please contact us immediately. In most cases, the manufacturer has requested that the customer contact them directly,
especially if the defect is found after the item(s) has been used. If you choose to not contact the manufacturer and wish to return the item(s) to Atlantahobby.com, a refund can be issued, minus shipping cost and a 10% restocking fee.
To initiate a return, please call 678-513-4450 or email sales@Atlantahobby.com
with an explanation for the return. Atlantahobby.com will issue you an RMA (Return Merchandise Authorization) number that will need to be written on the shipping box. Atlantahobby.com will NOT accept any returns without an RMA number marked on the outside of the shipping box. You are entirely responsible for return shipping costs as well as items lost in transit, so we recommend you use a shipper such as FedEx or UPS where the package can be tracked and insured. When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages. Final approval of any refund amount is based on final inspection from Atlantahobby.com. Note that phone calls to Atlantahobby.com may be recorded for training purposes.
Occasionally AtlantaHobby.com may offer coupons and discounts, which will allow customers to purchase items at additional savings. These coupons are entered in the coupons field during checkout on the website.
Prices & Typographical Errors
In the event a product is listed at an incorrect price, and or incorrect information due to typographical error or error in pricing, coupon or gift certificate errors or misuse and abuse or incorrect product information received from our suppliers, we shall have the right to refuse or cancel any orders placed under these conditions. We maintain the right to refuse or cancel any orders and correct any disparities whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. We reserve the right to refuse any order. Prices and policies are subject to change without prior notice. All of our images and text on this site are the property of Atlantahobby.com or are being used with permission.
Please read the following terms and conditions before using the Atlantahobby.com Inc. web site at www.atlantahobby.com.
Our site and its contents, including without limitation all site design, text, graphics, logos, buttons, images, audio and video clips, and the selection and arrangement of all the foregoing Is the property of Atlantahobby.com Inc. (copyright 2017, of Atlantahobby.com Inc. All rights, reserved.) or our licensors, and is protected by U.S. and international copyright laws. The content may be used for the sole purpose of making a purchase from us, and researching our product line, and communicating with us. The information contained in any message and any attachments from us is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you have received any message or communication in error, you are prohibited from copying, distributing, or using the information in any way. Please contact the sender immediately by return e-mail and delete the original message. Any other use of the content, including without limitation the reproduction, modification, distribution or transmission is prohibited.
You understand that Phone calls to us may be recorded for training purposes.
Atlantahobby.com. is a registered trademark. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify these marks in any way without Atlantahobby.com Inc.'s prior written permission. Their respective owners own other trademarks, trade names, and service marks displayed on our website.
Atlantahobby.com Inc. prohibits the use of Atlantahobby.com Inc. marks as a "link" on or to any other website unless Atlantahobby.com Inc. has approved the link in advance and in writing or via Email. Atlantahobby.com Inc. is not responsible for the content on any linked site or for any link on any linked site.
Atlantahobby.com Inc. Corporation. All Rights Reserved. Unauthorized commercial use strictly prohibited. For information contact Atlantahobby.com Inc. at support